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Service Desk

Daily Ops

Benchmarks Home - Benchmarks
CCX Supervision
Cisco Finesse - gal
Cisco Unified Intelligence – ACD Reporting
Engage
OLDCisco Unified Intelligence – ACD Reporting
Service Desk - Home
ServiceNow - PROD
ServiceNow (sandbox)
ServiceNow TEST
supportnow
SupportNOW TEST
Survey Response Tasks | ServiceNow Service Management
ServiceNow DEV

FTP resources

adhoceft.denvergov.org
Large FTP Globalscape ® Secure Ad Hoc Transfer Module

Incident Management

Record an SD Queue Upfront Greeting | ServiceNow Service Management
Outages | ServiceNow Service Management
On Call Log - All Items
Incident Management Knowledge Base

Random

"Error 1327 Invalid Drive" at installation requires System Registry update | Search | Autodesk Knowledge Network
Active Directory: Glossary - TechNet Articles - United States (English) - TechNet Wiki
ClearMyTracksByProcess - all options? - Super User
Delete Windows 7 User Profile Registry Key | Matt's Tech Info Dump
DNS Definition from PC Magazine Encyclopedia
Flush DNS - All sys
How to Access Device Manager From the Command Prompt
How To Extract The Check Disk (CHKDSK) Logs From Event Viewer on Windows
LDAP, Active Directory & Filetime Timestamp Converter
Office updates | Microsoft Docs
Recast Client Actions on Collections - Now Micro
Troubleshooting General Remote Desktop Error Messages: Terminal Services Client (Remote Desktop) | Microsoft Docs
Windows lifecycle fact sheet - Windows Help

Retired Apps

NeoGov

Browse all - Learn | Microsoft Docs
Cisco Finese - ACD Login
CJIS Online
Diagnosing resolution problems  |  Public DNS  |  Google Developers
Furlough
MFA-Duo Implementations - Home
PowerShell Documentation - PowerShell | Microsoft Docs
Secret Server
Status overview | Down Detector
What Is My IP? - Shows your real public IP address - IPv4 - IPv6
Windows Security Log Encyclopedia

Tools

Printers

All Printers on safprint02p.sfty.dnvr
All Printers on govprtwmd01p.gov.dnvr
All Printers on safprint01p.sfty.dnvr
Privacy error
All Printers on govprint02p.gov.dnvr
All Printers on govprint01p.gov.dnvr

Troubleshoot Resource

KB's

New/Transfer

Update a New Employee Account | ServiceNow Service Management
Employee Domain Change Checklist For Computer Accounts | ServiceNow Service Management
Service Desk Technician Account Permissions | ServiceNow ServiceNow (PROD)
Create an OSI Account | ServiceNow Service Management
PictureLink - Account creation | ServiceNow Service Management
New Employee First Call | ServiceNow Service Management

Xerox Software/ Network Reset Tool | ServiceNow Service Management
Process: Access Approval | ServiceNow Service Management
Disable or Remove Customer Account | ServiceNow Service Management
Computer Admin Passwords & LAPS
Data Steward
CCD Jumpbox Overview
Drive Mappings - KIX, and Group Policy Mappings

Outlook

Outlook stuck at "Processing," stopped working, freezes, or hangs - Outlook
Troubleshooting - Outlook
How to find a missing folder which was moved by accident in Outlook?
Fix Outlook and Office 365 problems with the Microsoft Support and Recovery Assistant for Office 365

Duo Status
Fix problems in Windows Search
How to check up Hard Disk Health in Windows 10 using WMIC
Log file reference - Configuration Manager | Microsoft Docs
Microsoft Tech Community
Open and use a shared mailbox in Outlook on the web - Outlook
Portal:Service Desk - Technology Services Wiki
Service Desk - Service Desk Quick Tips
Stack Exchange
TechNet
TS Wiki - Technology Services Wiki
Virtual Private Network (VPN)
Windows Commands | Microsoft Docs

2FA ONE (SFTY)
Admin Console - Adobe
ARIES
Change Auditor
delimiters.co
Device Management Portal (DUO)
Exchange Admin Center (on prem)
govtsnet01p
Identity Self Service (OIM)
ISE
Login - Duo
Login | Falcon
Microsoft BitLocker Administration and Monitoring: Drive Recovery
Mobility (SFTY)
Modhex Converter (DUO)
phpScheduleIt - Schedule
PictureLink Web Edition
Proofpoint Protection Server
QRadar
SMACS - SMACS - Login
SolarWinds Orion
Unified Communications Self Care Portal
Map It Denver - Launch Page
word cloud
Elastic
http://fileshare.denvergov.org/

Imported

diagrams.net
PowerShell Gallery | Home
DPDWeb - Home
Unified CCX Report Description Guide, Release 11.0(1) - Inbound Reports [Cisco Unified Contact Center Express] - Cisco
GroupMe
How to convert date/time attributes in Active Directory to standard time format
Read Shutdown Logs in Event Viewer in Windows | Tutorials
2FA portal
Training | ServiceNow Developers
Knowledge Labs | ServiceNow Developers
ServiceNow SignOn
Vitality
Meme Generator - Imgflip
(Dev Instance)System Administration | ServiceNow
All purchased course | iCollege
Zing text indexing and search engine | ServiceNow Docs
Harness the power of Knowledge Search - Now Platform - ServiceNow Community
On-Call Scheduling Management - ServiceNOW - YouTube
File Explorer Search Filters Every Windows User Should Know - Make Tech Easier
Getting Started Guide - Cisco Aironet 1810 Series OfficeExtend Access Points - Cisco
Cisco Finesse Administration Guide Release 11.6(1) - Manage Reasons [Cisco Finesse] - Cisco

New Horizons

10997 Office 365 Administration - vILT Classroom | NH 5 Point Enterprises
10997A - Office 365 Administration and Troubleshooting | Skillpipe
Sign in - go deploy

How to import a device in SCCM - Stack Overflow

Download WizTree
Nasuni Management Console

Calendar - Calendar
Windows 10 Enterprise and Education - Microsoft Lifecycle | Microsoft Docs
Network Latency Guide: How to Check, Test, & Reduce - DNSstuff
nslookup | Microsoft Docs
DSD Jail Management System - Home
Ansible Tower
List of SCCM Client Installation Error Codes | System Center Dudes
Outbreak data | Colorado COVID-19 Updates
FileShare-Size-Workers-Schedule.xlsx